Connected Services

Manage My Services

Create your perfect drive.

At Randall Reed’s Planet Ford 635 in Garland (serving Dallas, Mesquite, Richardson, Rockwall, Rowlett, Plano and greater D/FW), our team can help you learn all the ways you can customize the best Ford for you and your family. Ford offers a variety of software, services and upgrades. Available services vary by make and model, login to learn more.

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Ford Connectivity Package

Wi-Fi®, apps, and maps without ever plugging in your phone*.

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Ford Security Package

Theft alerts and recovery services*.

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Connected Navigation

Built in navigation so you never need to plug in your phone*.

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Performance Upgrade

Take your New Ford or existing vehicle to the next level. Randall Reed’s Planet Ford 635 offers both turnkey custom trucks, SUVs, EVS and cars or upgrades. We work with a total RAD-Rides team with expertise in parts, performance, accessories, and everything you need to customize your ride!

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FordPass

Get the FordPass® app for remote access, service scheduling, and more*.

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BlueCruise

Discover hands-free highway driving*. The future has arrived with driver assistance features to help make your journey easier, more enjoyable and less stressful.

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FAQs

Connected Services pricing varies by service, and by Ford year, model, and trim. Use FordPass to connect your phone to your Ford, view prices, and activate complimentary trials specific to your Ford VIN.   
  
Not yet a Ford owner? Browse and add specific Connected Services online when building & pricing a new Ford, add Connected Services at your dealership, or add them later in FordPass. 

Because it unlocks access to free features that let you remotely control and manage your vehicle. Downloading FordPass and activating your modem connects your phone to your Ford so you can use free features like Phone-as-Key, Door Lock/Unlock, and Remote Start/Stop. It also lets you remotely check your current mileage, fuel level and tire pressure.   
  
Downloading FordPass and activating your modem is also the first step in activating Connected Services complimentary trials, and paid add-on services like BlueCruise. Available Connected Services vary by vehicle year, model and trim so connecting your phone to your Ford ensures you can view all available complimentary and paid services.

Use FordPass. You can view, activate, buy, and cancel your VIN-specific Connected Services from within the FordPass app after you activate your vehicle modem. If you don’t have an app-enabled smartphone, you can also manage or cancel your Connected Services by logging into your owner account on the web. 

Many Connected Services auto-renew for your convenience, unless you choose to change or cancel service. If a service auto-renews, Ford will inform you before your credit card is charged. If a service does not auto-renew, Ford will inform you of the end-date and give you the opportunity to extend your service. Use FordPass to find detailed service terms, specific to your Ford VIN.
No, Wi-Fi is not required to activate your modem or use Connected Services. After you download FordPass, you can connect your phone to your Ford using just your app-based smartphone, and your cellular service data plan. Message and data rates may apply. If you are having trouble activating your modem, contact your local dealer for support or call 800.392.3673. 
No, Wi-Fi is not required, but we encourage you to use Wi-Fi if you can. Similar to updating your cell phone software, using Wi-Fi to update your vehicle software will help ensure a faster download and more seamless update process. But you can also use a cellular connection.  
Currently, complimentary trials are only included on new Ford purchases. But, you can still connect your phone to your Ford via FordPass to view, purchase and manage available services.

Need Help?

Call, chat or email us to get help downloading FordPass®, activating your modem, or managing your Connected Services. We’re here to help.


Reach Out

Manage My Services

For existing owners, the easiest way to browse available Connected Services, activate included trials, or cancel services for your Ford is through the ‘Connected Services’ section of FordPass® or by logging in here on the web.

Owner Login